GETTING THROUGH
I sent this short explanation, instead of the detailed letter I had written:
Name: Phillip C. DeNise
Email: IDES2017@gmx.com
Comments:
I have written a letter detailing my specific problem; it will not fit into this text-box; please help me get in touch with a living person who handles customer services/lost or stolen debit cards/fraud reporting.
THIS is the letter:
Direct Express®, Payment Processing Services;
My name is Phillip Charles DeNise, and my Social Security number is 259-82-4114; my e-mail address(preferred) is IDES2017@gmx.com and my snail-mail address is 701 W. Oglethorpe Blvd, Apt. #11, Albany, GA, 31701; I do not have a phone, and do not own an automobile.
I have an account with Comerica Bank, and I had a DirectExpress MasterCard Debit Card, until I was robbed, at knifepoint, in my motel room; my wallet, with this Debit Card & all my identification documents were stolen, by a man representing himself as Joe Byrd; this occurred on NOV 18, 2017, and was subsequently reported to my local Social Security office; the government employee told me that they would block further deposits to my DirectExpress account, and issue a check instead; I received such a check, in the amount of $939, on Tuesday, DEC 26, 2017.
It is my belief that the (approx.)$10,500.00, in my account at the time I was robbed, is probably still in the bank; if this is not the case, then I am officially requesting the correct information for when/where withdrawals occurred, after 5:00 PM on NOV 18, 2017. I have been unable to contact your people, because this robber forced me to give up my PIN, and I overheard him(while tied up and gagged), on his phone, accessing the Customer Support, and changing the PIN(your records should indicate the time/date when this change occurred).
I still need a DirectExpress account, so that Social Security can resume the direct deposit delivery they require/prefer. Please advise me on how to proceed. I realize, after having the same discussion with Social Security personnel, that there may be complications due to Identity Theft considerations/protocols. There must be someone that can help me clear all this up, and resume a normal, post-robbery victim, economic existence; I've had no income since NOV 18, and have been homeless, and living on the street, since DEC 3; the income I received on DEC 26(less $10/to get the check cashed), will not be adequate, for all the unusual expenses I'll incur, in connection with this tragic loss of my identification documentation(spent $25 today for a certified copy of my live birth certificate), and then cover my rent & food expense(much less any transportation costs).
Sincerely,
Phillip DeNise
Several of my friends have cautioned me about posting this personal information on my FaceBook page; a careful reading of this letter should indicate that the maximum damage has already been done; look what Comerica Bank sent in an e-mail, when I finally got through to a live person:
My name is Ranee and I am sorry to hear that you are having difficulty.
Card security is very important to us. For this reason, you may call our Card Services Department directly at 1.800.572.6620 for assistance. Once verified, a representative will be glad to assist you in a secure manner.
If I can help you in the future, do not hesitate to write to me again. Thank you for choosing
Comerica Bank!
Ranee / rxh593
Please be aware that if you reply directly to this particular message, your reply may not be
secure. Do not use e-mail to send us communications, which contain unencrypted confidential information such as passwords, account numbers or Social Security numbers. If you must provide this type of information, please visit comerica.com to submit a secure form using any of the ”Contact Us” forms. In addition, you should not send via e-mail any inquiry or request that may be time sensitive. The information in this e-mail is confidential. It is intended for the individual or entity to whom it is addressed. If you have received this e-mail in error, please destroy or delete the message and advise the sender of the error by return e-mail.
????????????????????????????????????????????????????????????????????????????????????
AND THE BEAT GOES ON
|
6:39 PM (4 hours ago)
 |   | ||
| ||||
Dear Mr. Denise,
My name is Eva and I’m a Cardholder Advocate with the Direct Express Card® program. I would like to address your concerns regarding your Direct Express Card ®. I will need to speak with you to verify your account. Please contact me at the number below so we can work together to find you a resolution to any issues you may be experiencing. Looking forward to hearing from you. I am available from 9:30am – 6:00pm CST.
Very Best,
Eva
Cardholder Advocate
Direct Express® Cardholder Advocacy Group
1.512.250.7621 (U.S.)
1.512.298.3461 (Fax)
1.765.778.6290 (International)
Please be aware that if you reply directly to this particular message, your reply will not be secure. Do not use e-mail to send communications that contain unencrypted confidential information such as passwords, account numbers or Social Security numbers. Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. In addition, you should not send via email any inquiry or request that may be time sensitive. The information in this e-mail is confidential.THAT’S WHAT YOU THINK It is intended for the individual or entity to whom it is addressed. If you have received this email in error, please destroy or delete the message and advise the sender of the error by return email.
If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.
The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated.
Mark are registered trademarks of MasterCard International Incorporated.
Direct Express® and the Direct Express® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission).
This, of course, means WAR! I have some newly-downloaded photos to illustrate the ARTICLE on why this DALLAS-based Bank might actively seek to keep cardholder funds in-house, by being UNRESPONSIVE to customer complaints; maybe SEC, OIG & US Treasury will take an interest in a baby-boomer revolt!
This restaurant accepts VISA
They are suspicious of Comerica's green MasterCard
CEO's latest proposal
for new DirectExpress debit card design
It's the 7th day of a mid-term election year, and the Christmas candy was on sale today, at Family Dollar, for only 25% of what I could have paid, if I had thought to stock up on foil-wrapped marshmallow Santa's & solid Hershey's chocolate Snowmen. Late to the party sometimes will pay a hefty dividend. Speaking of dividends, has anyone got Comerica Bank's shares in their IRA? I did some rough calculations on this issue recently; the average return, on shares purchased in 'part 2' of 2008, has been roughly 47%, per year, ever since. This is not the result of Donald Trump's business acumen going to work for the American people.
This regional bank participated in 'an experiment,' with the US Treasury, that inexplicably continues even today; should this 'trial' be declared a success? The, then Michigan-based, corporation went suddenly national, thanks to an online 'marketing scheme,' in a vehemently-denied partnership with our Social Security Administration. Sweeping changes in the megaFUND's policies, were requiring that all new claimants, sign-up for direct deposit(purportedly, to reduce criminal activity, involving mail carriers that were, more and more frequently, being robbed during the period, that coincided with Treasury-payments[by check] due on the first, and the third of each month); sign-ups were most frequently made by these claimants, using the online process(as many elderly participants feared that the grim reaper would catch them waiting their turn, numbered-ticket clutched tightly-in-hand, as they sat in a crowded Social Security Office); the government pundits felt that a link to some financial service provider, also linked electronically to the issuer of these e-transferred benefit payments, would facilitate compliance with their no-more-checks-policy by poor folks, that did not have an account with a banking-institution. This scheme worked a lot better than anyone, involved in its inception, had predicted,... or even hoped that it would.
The green debit card became ubiquitous, and the mail-thefts dropped off to nearly nothing. The mail carriers returned to bitching about the leg-biters on their delivery routes, and the corporate executives bought fancy new sailing yachts for their lakefront second homes. These mysteriously-profitable financial transactions are handled in Dallas now, and the Corporation's Bank Branches are springing up all over the State of California(lookout Bank of America; those share buy-backs can't save you now!); a little bird whispered, "Buy & hold BAC, until the take-over merger is accomplished.
My IRA, of course, is non-existent, my green debit card has 'gone missing' & neither Direct Express, nor Comerica Bank, has any interest(or incentive) in thoroughly investigating the FRAUD, that I have been attempting to report, using the 'convenient' online services, provided to their distraught customers. In early 2015, when my Direct Express MasterCard Debit Card was set to expire, I felt that a banking institution, with a local Branch Office, would better serve my needs here, in Albany, Georgia. While the Customer Service Representative worked her way through the required pile of documents with me, we did some rough calculations, to see if SunTrust Bank should be showing some interest in these deposits, made daily, into the Trust Account at Comerica Bank; we arrived at a conservatively-estimated $30M, arriving promptly, at 12:01 AM, each calendar-day of the fiscal year! Money like that, would buy an awful lot of chocolate Santa's.
|
Jan 10 (1 day ago)
 | | ||
Good morning Mr. Denise, I have been calling you at the hotel since I first received your complaint however the phone is never answered when I get transferred to your room . I need to talk to you in order to assist you. Please call me @ 512-250-7621 between the hours of 9:30am to 6pm central time.
Thank You
Eva
Cardholder Advocate
Direct Express® Cardholder Advocacy Group
1.512.250.7621 (U.S.)
1.512.298.3461 (Fax)
1.765.778.6290 (International)
Please be aware that if you reply directly to this particular message, your reply will not be secure. Do not use e-mail to send communications that contain unencrypted confidential information such as passwords, account numbers or Social Security numbers. Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. In addition, you should not send via email any inquiry or request that may be time sensitive. The information in this e-mail is confidential. It is intended for the individual or entity to whom it is addressed. If you have received this email in error, please destroy or delete the message and advise the sender of the error by return email.
If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.
The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated.
MasterCard® and the MasterCard® Brand Mark are registered trademarks of MasterCard International Incorporated.
Direct Express® and the Direct Express® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission).
From: SPANKY Rgang [mailto:clubhouse1929@gmail.
Sent: Monday, January 08, 2018 11:01 PM
To: Advocacy - US DirectExpress <advocacy@usdirectexpress.com>
Subject: stolen debit card/no idea what my PIN has been changed to
Sent: Monday, January 08, 2018 11:01 PM
To: Advocacy - US DirectExpress <advocacy@usdirectexpress.com>
Subject: stolen debit card/no idea what my PIN has been changed to
I don't live in a HOTEL, & what phone could you be referring to? Does ANYONE there actually INVESTIGATE fraud?
|
Jan 10 (1 day ago)
| | ||
Mr. Denise, the number that we have in our records for your account is 229-436-5758 registered to Town House Motel and that’s the number where I have been calling you at. I need to talk to you in order to assist you. Please call me @ 512-250-7621 between the hours of 9:30am to 6pm central time.
Thank You
Eva
On Wed, Jan 10, 2018 at 11:15 AM, Advocacy - US DirectExpress <advocacy@usdirectexpress.com> wrote:
Good morning Mr. Denise, I have been calling you at the hotel since I first received your complaint however the phone is never answered when I get transferred to your room . I need to talk to you in order to assist you. Please call me @ 512-250-7621 between the hours of9:30am to 6pm central time.Thank YouEvaCardholder AdvocateDirect Express® Cardholder Advocacy Group1.512.250.7621 (U.S.)1.512.298.3461 (Fax)1.765.778.6290 (International)Please be aware that if you reply directly to this particular message, your reply will not be secure. Do not use e-mail to send communications that contain unencrypted confidential information such as passwords, account numbers or Social Security numbers. Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. In addition, you should not send via email any inquiry or request that may be time sensitive. The information in this e-mail is confidential. It is intended for the individual or entity to whom it is addressed. If you have received this email in error, please destroy or delete the message and advise the sender of the error by return email.If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated.MasterCard® and the MasterCard® Brand Mark are registered trademarks of MasterCard International Incorporated.Direct Express® and the Direct Express® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission).From: SPANKY Rgang [mailto:clubhouse1929@gmail.com]
Sent: Monday, January 08, 2018 11:01 PM
|
Jan 10 (1 day ago)
| | ||
the proprietor here says no phone calls have been transferred by him; to whom(here) did you speak, & did you state your business?
Sent with Mailtrack
|
Jan 10 (3 days ago)
 | | ||
I don't live in a HOTEL, & what phone could you be referring to? Does ANYONE there actually INVESTIGATE fraud?
|
Jan 10 (3 days ago)
| | ||
Mr. Denise, the number that we have in our records for your account is 229-436-5758 registered to Town House Motel and that’s the number where I have been calling you at. I need to talk to you in order to assist you. Please call me @ 512-250-7621 between the hours of 9:30am to 6pm central time.
Thank You
Eva
From: SPANKY Rgang [mailto:clubhouse1929@gmail.
Sent: Wednesday, January 10, 2018 12:30 PM
To: Advocacy - US DirectExpress <advocacy@usdirectexpress.com>Subject: Re: stolen debit card/no idea what my PIN has been changed to
Sent: Wednesday, January 10, 2018 12:30 PM
To: Advocacy - US DirectExpress <advocacy@usdirectexpress.com>Subject: Re: stolen debit card/no idea what my PIN has been changed to
I don't live in a HOTEL, & what phone could you be referring to? Does ANYONE there actually INVESTIGATE fraud?
On Wed, Jan 10, 2018 at 11:15 AM, Advocacy - US DirectExpress <advocacy@usdirectexpress.com> wrote:
Good morning Mr. Denise, I have been calling you at the hotel since I first received your complaint however the phone is never answered when I get transferred to your room . I need to talk to you in order to assist you. Please call me @ 512-250-7621 between the hours of9:30am to 6pm central time.Thank YouEvaCardholder AdvocateDirect Express® Cardholder Advocacy Group1.512.250.7621 (U.S.)1.512.298.3461 (Fax)1.765.778.6290 (International)Please be aware that if you reply directly to this particular message, your reply will not be secure. Do not use e-mail to send communications that contain unencrypted confidential information such as passwords, account numbers or Social Security numbers. Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. In addition, you should not send via email any inquiry or request that may be time sensitive. The information in this e-mail is confidential. It is intended for the individual or entity to whom it is addressed. If you have received this email in error, please destroy or delete the message and advise the sender of the error by return email.If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated.MasterCard® and the MasterCard® Brand Mark are registered trademarks of MasterCard International Incorporated.Direct Express® and the Direct Express® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission).From: SPANKY Rgang [mailto:clubhouse1929@gmail.com]
Sent: Monday, January 08, 2018 11:01 PM
To: Advocacy - US DirectExpress <advocacy@usdirectexpress.com>
Subject: stolen debit card/no idea what my PIN has been changed to
|
Jan 10 (3 days ago)
| | ||
the proprietor here says no phone calls have been transferred by him; to whom(here) did you speak, & did you state your business? Sent with Mailtrack
Comments
Post a Comment